In many Chief Information Officer (CIO) organizations, there is a perception by customers that CIO capabilities can be very limited. In these types of environments, information technology (IT) is viewed more as a cost than a strategic investment. In these cases, customers may only work with the CIO organization for network issues or email problems. To the customer, the CIO may meet their expectations in dealing with an issue but falls short in providing continuous strategic value. However, the modern CIO can take a lead role in changing that limited perception, moving the organization toward fully leveraging IT to provide real strategic value to the enterprise.
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